Gentiva Hospice of Statesboro is being recognized with a Circle of Excellence award for the standout care its staff provides to patients and their families.
“It’s a true honor to accept this award and all the credit goes to our amazing team," said Rebecca Poole, executive director of Gentiva Hospice, which provides end-of-life care for patients with life-limiting illnesses.
The Circle of Excellence recognizes the metrics of a branch and its associates, which are the direct result of extraordinary patient and family care.
"This team is my family. Each one of them creates amazing bonds and relationships with each patient and their family. Our team’s actions and hearts define who we are at the Statesboro branch and I couldn’t be prouder of them," Poole said.
There are three categories used by Gentiva Health Services to determine if a branch is awarded the Circle of Excellence: financial performance, quality of patient care and associate engagement.
Financial performance consists of the branch staying on budget. Maintaining the budget allows the branch to serve the patients and families with the highest quality care.
Quality of patient care is measured according to the STAR rating. STAR ratings are based on the reviews of patient’s families regarding their overall experience with Gentiva Hospice. A good STAR rating is three — Gentiva Hospice of Statesboro currently has a STAR rating of 4.3.
Associate engagement is defined by voluntary nursing turnover. Gentiva Hospice has a very low nursing turnover, signifying the excellence and care of nurses under great leadership.
Gentiva provides pain and symptom management, emotional support, spiritual, respite and bereavement care. Hospice is not only for the patient, but also offers support for the family members as well. There are many roles that work together to support the patient’s and their families: medical director, nurses, aides, social worker, chaplain and volunteers.
Gentiva Hospice branches that receive the Circle of Excellence become eligible for the Branch of the Year Award. For more information, click here.
